Terms and Conditions

These terms and conditions will apply to all transactions placed online with craftypups.com. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with UK Law and any dispute between us will be resolved exclusively in the UK courts. Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to these terms and conditions.

If you are using our Facebook craftypups page, then you are also agreeing to the Facebook terms and conditions of use, including where they differ from our policy below. Please review Facebook’s information for more details.

Legal identity

“craftypups.com” and “craftypups” are trading names of Archline Services Ltd. Registered office: 30 Dalkeith Avenue, Glasgow, G41 5BN. Registered number: SC584254 (Scotland), VAT number: 260 6773 72 Place of registration: Companies House.

Orders

We are pleased to accept online order transactions via secure server using a debit or credit card. Customers can also pay using Pay Pal. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch and Maestro (not American Express I'm afraid). If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.

The web price includes VAT at 20%.

Making a purchase

Browse our products, and click on any items that you wish to buy and put them into your ‘Shopping Cart.’ After you have finished your selection, click on 'View Basket & Checkout' and you will be asked for a few details that we need to be able to fulfil the order.

Promotional discounts are sometimes offered for a limited time. Details and expiry details will be communicated accordingly at the time the discount is offered.

Credit cards and security

We accept major credit and debit cards including Visa, Mastercard, Switch and Delta through our payment service provider Shopify. All credit card details are secured to industry standards. You may send your credit card information via phone, post or over the Internet.

We would like you to be confident about ordering online. We use secure socket layer (SSL) technology to ensure that your details are safe and the information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the url bar at the top of your screen. If you have any questions about security at our Website, you can send an email to contact@craftypups.com.

Products, prices and content

Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product, due to technical limitations, some colours may vary. We use natural materials, which are inherently variable and therefore subject to minor differences, which may also result from our handcrafting methods.

All prices are shown in pound sterling (£) and are inclusive of UK VAT at the current rate unless clearly stated (currently 20%).

Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.

Any information displayed on our web site(s) or other printed matter by us is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our Website is updated regularly.

We reserve the right to alter our prices and specifications without notice.

We reserve the right to make minor changes to the products. We may change the product(s) to reflect changes in relevant laws and regulatory requirements; and to implement minor technical adjustments and improvements. These changes will not affect your use of the product.

Any promotional discount codes are not valid on sales items.

Ownership of goods

All items supplied to the customer remain the property of Archline Services Ltd until final payment of all sums owing in respect of those goods has been received in full by us.

Comments and complaints

If you wish to comment or complain about any aspect of your dealings with us please write tocraftypups, Archline Services Ltd, 30 Dalkeith Avenue, Glasgow, G41 5BN. Email contact@craftypups.com, or phone 07495 551392. We will endeavour to reply within five working days of receipt.

Ownership of rights

All rights, including copyright, on this Website are owned by or licensed to Archline Services Ltd. Any use of this Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this Website for any purpose. Reproduction strictly by permission only.

Design, copyright and intellectual property

The original designs are all by employees of Archline Services Ltd.

All text, graphics, photographic images, packaging, patterns and designs on all our products are protected by copyright, design rights, trade mark rights and other intellectual property rights, which are owned by Archline Services Ltd.

All content available on the Website, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (the "Content") is the property of Archline Services Ltd and is protected by UK and international copyright laws.

The trade marks, logos, and service marks displayed on the Website (collectively, the "Trade Marks") are the registered and unregistered marks of Archline Services Ltd and are protected by UK and international trade mark laws.

Delivery

It is our aim to deliver to you within 5 - 7 working days of the receipt of your order. Saturdays, Sundays and all bank holidays are classed as non-working days. All our delivery dates are estimates and we cannot guarantee specific deadlines. Please note, we cannot be held responsible for any third-party involvement where delays occur to deliveries. If you require faster delivery, this may be available for an additional cost – please contact us at contact@craftypups.comat the time of ordering.

We deliver to most postal areas in the UK including Northern Ireland plus a number of countries outside the UK including the Republic of Ireland. Geographical location and carrier availability can restrict our service, and we reserve the right to refuse an order if we are unable to fulfil it due to carrier restrictions.

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Our products are shipped from the UK and sold on an unpaid Delivery Duty basis. With this in mind, please be aware that the recipient may have to pay Import Duty or a Formal Customs Entry Fee upon, or prior to, delivery. If you're unsure how this will affect the overall cost of your order, please check your Local Legislation rules.

Responsibility

Juliet Reeves Designs Ltd cannot be held responsible for any disruptions to our services that are beyond our reasonable control. We will do everything in our power to correct any disruption to our service.

We attempt to be as accurate as possible when describing products on the Website; however, to the extent permitted by applicable law, we do not warrant that product descriptions, colours or other content available on the Website are accurate, complete, reliable, current, or error-free. Archline Services Ltd cannot be held responsible for marginal differences in products supplied.

Any products and services, and any samples thereof, we may provide to you are for personal use only. You may not sell or re-sell any of the products or services, and any samples that you receive from us.

General terms

Security Checks

We may occasionally carry out security checks and have the right to refuse access to our Website should we consider it necessary.

Compliance with laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect losses

suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Severance

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement

These Conditions, in combination with our Privacy Policy and Returns Policy, govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Archline Services Ltd and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

Law

The Conditions shall be governed by and construed in accordance with UK law and you irrevocably submit to the exclusive jurisdiction of the UK courts.